One (1) service warranty from the date of our invoice against manufacturing defect. Kindly note that only repair service is provided free of charge excluding parts and consumables during the warranty period.
Shipping and Delivery
Product purchased shall be shipped within 3 ~ 7 working days upon receipt of order. Please note shipping charges will be borne by purchaser.
If your product turns out to be defective (physical damage or incorrect use excluded), purchaser would have to bear the cost for return shipping. However, KONWA shall bear the shipping cost for replacement of product.
Kindly ensure that the return products are sent back to us in it's original packaging and the product must be unused. Used product does not qualify for a return.
If the item you received is incorrect from the one that you have ordered, please contact us immediately via email [email protected] or call 03-77881111 for assistance.
Monday – Friday (9.00am - 5.00pm) and Saturday (9.00am - 4.00pm)
If defects on the product sold is not a result of manufacturer's or seller's fault, customers will be required to cover shipping costs both ways.
Goods sold are not refundable, returnable or exchangeable unless incorrect or defective product received.
Colour and appearance shown may differ from actual product.